Welcome to Heavenly Aesthetics ("we," "us," "our"). By using our website, booking appointments, or visiting our studio, you agree to the following Terms of Service. Please review them carefully before using our services or facilities.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
Acceptance of Terms
These Terms of Service constitute a legally binding agreement between you and Heavenly Aesthetics. Your use of our services indicates your acceptance of these terms. If you do not agree with any part of these terms, please do not use our services.
These terms apply to:
- All visitors to our website
- All clients who book or receive services
- All visitors to our physical location
- All users of our SMS/text messaging services
- All purchasers of gift cards or promotional packages
Appointments and Scheduling
Booking Appointments
- Advance Booking: We strongly recommend booking appointments in advance to ensure availability, especially during peak seasons and weekends
- Confirmation: All appointments must be confirmed via phone, text, email, or through our online booking system
- Deposit: Certain services may require a deposit at the time of booking, which will be applied to your final payment
- New Clients: First-time clients may be required to complete a consultation form and health questionnaire before their appointment
Cancellation Policy
⚠️ Important Cancellation Terms
24-Hour Notice Required: Cancellations must be made at least 24 hours in advance of your scheduled appointment time to avoid cancellation fees.
Cancellation Fees:
- Less than 24 hours notice: 50% of service fee
- No-show: 100% of service fee
- Same-day cancellation: 50% of service fee
To Cancel: Contact us by phone, text, or email. Cancellations must be confirmed by our staff.
Late Arrivals
We value your time and the time of our other clients. Please note:
- Grace Period: We provide a 10-minute grace period for late arrivals
- Shortened Sessions: Arrivals more than 10 minutes late may result in a shortened session to accommodate scheduled appointments, with no reduction in fees
- Rescheduling: Arrivals more than 15 minutes late may need to reschedule, and cancellation fees may apply
- Notification: Please call or text us if you're running late
Rescheduling
- Appointments may be rescheduled without penalty if done at least 24 hours in advance
- Repeated last-minute rescheduling may result in deposit requirements for future bookings
- We will make every effort to accommodate your preferred date and time for rescheduled appointments
Pricing and Payments
Service Pricing
- Subject to Change: Service prices are subject to change without prior notice. Current pricing is available on our website and at our studio
- Price at Booking: The price quoted at the time of booking is the price you will pay, even if our prices change before your appointment
- Custom Services: Prices for customized or combined services will be quoted during consultation
- Package Deals: Special package pricing may be available for multiple services or sessions
Payment Terms
Payment Due: Full payment is required at the time of service unless other arrangements have been made in advance.
Accepted Payment Methods:
- Cash
- Credit cards (Visa, Mastercard, American Express, Discover)
- Debit cards
- Valid gift cards issued by Heavenly Aesthetics
- PayPal and payment plans (where applicable)
Additional Fees
- Consultation Fees: Initial consultations may be complimentary or subject to a fee that can be applied to services
- Rush Fees: Same-day or emergency appointments may incur additional fees
- Travel Fees: Mobile or off-site services may include travel charges
- Product Costs: Recommended aftercare products are sold separately unless included in service package
Tips and Gratuities
While not required, gratuities are appreciated and can be added to your payment. Standard gratuity is 15-20% for exceptional service.
Gift Cards and Promotions
Gift Card Terms
- Non-Refundable: Gift cards are non-refundable and cannot be exchanged for cash
- No Expiration: Gift cards purchased do not expire (unless otherwise stated by law)
- Transferable: Gift cards may be transferred to another person
- Balance: Remaining balances can be applied to future services
- Lost Cards: Lost or stolen gift cards cannot be replaced without proof of purchase
- Valid ID: Photo ID may be required when redeeming gift cards
Promotional Offers
- Terms Apply: All promotional offers are subject to specific terms and conditions
- No Combinations: Promotions may not be combined with other offers, discounts, or gift cards unless explicitly stated
- Limited Time: Promotional offers are valid for specified time periods only
- Service Restrictions: Some promotions may apply to specific services only
- First-Time Clients: Certain promotions may be limited to new clients
- Cancellation: We reserve the right to modify or cancel promotions at any time
Membership Programs
Our HA Angel Membership and other loyalty programs have separate terms and conditions. Members receive:
- Exclusive discounts on services (typically 10% or more)
- Early access to promotional offers
- Priority booking privileges
- Special birthday rewards
Membership terms, fees, and benefits are subject to change with notice to members.
Health and Safety
Client Responsibility
🏥 Medical Disclosure Required
You must notify us of any medical conditions, allergies, sensitivities, or medications before your appointment.
Please inform us if you have:
- Known allergies to cosmetics, numbing agents, or skincare products
- Medical conditions (diabetes, blood disorders, autoimmune diseases, etc.)
- Pacemakers or electronic medical devices
- Are pregnant or nursing
- Active skin infections or conditions
- Recent cosmetic procedures or surgeries
- Are taking medications that affect healing or bleeding
Failure to disclose relevant medical information may result in service refusal or complications.
Our Safety Protocols
We follow strict sanitation and safety protocols to ensure the highest standards of care:
- Sanitation: All equipment is sanitized and sterilized between clients
- Single-Use Items: We use disposable, single-use items whenever possible
- Licensed Professional: All services are performed by licensed, trained aesthetic practitioners
- Medical-Grade Products: We use only high-quality, approved products and materials
- Clean Environment: Our studio is maintained to the highest cleanliness standards
- Health Screening: We screen all clients for contraindications before treatment
Contraindications
Certain conditions may prevent you from receiving specific services. We reserve the right to refuse service if:
- You have contraindications for the requested treatment
- You appear under the influence of drugs or alcohol
- You have active infections or communicable diseases
- Medical conditions pose safety concerns
- You refuse to provide necessary medical information
Aftercare
Proper aftercare is essential for optimal results. You will receive:
- Detailed written aftercare instructions for your specific treatment
- Product recommendations for post-treatment care
- Follow-up appointment scheduling when necessary
- Access to our team for any aftercare questions or concerns
Following aftercare instructions is your responsibility and essential for achieving desired results.
Refunds and Satisfaction Policy
Our Commitment to You
Your satisfaction is extremely important to us. We strive to provide exceptional service and natural, beautiful results. However, aesthetic treatments are subjective and results may vary.
If You're Not Satisfied
24-Hour Communication Window
If you are not satisfied with a service, please contact us within 24 hours so we can address your concerns promptly.
We may offer:
- Complimentary touch-ups or corrections (where applicable)
- Adjustments to achieve your desired result
- Consultation to discuss your concerns
- Alternative treatment options
Important: Concerns reported after 24 hours may not be eligible for complimentary adjustments.
No Refund Policy
Refunds are not provided for completed services. This is due to the nature of aesthetic treatments, which involve:
- Professional time, expertise, and consultation
- Consumable products and materials used during treatment
- Permanent or semi-permanent results
- Individual healing and response variations
Service Adjustments
Adjustments or corrections may be made at the discretion of management when:
- The result significantly differs from the agreed-upon treatment plan
- There was an error in application or technique
- Concerns are communicated within 24 hours
- Photos and documentation support the concern
Realistic Expectations
We provide realistic expectations during consultations, including:
- Healing timelines and process
- Expected results and longevity
- Possible variations in outcomes
- Need for multiple sessions
- Individual factors affecting results
Liability and Disclaimers
Limitation of Liability
Heavenly Aesthetics is not responsible for:
- Allergic Reactions: Reactions to products, treatments, or numbing agents, even when allergies were not previously known
- Side Effects: Normal side effects from treatments (swelling, redness, bruising, etc.)
- Individual Healing: Variations in healing time or results due to individual factors
- Non-Compliance: Poor results due to failure to follow aftercare instructions
- Medical Complications: Complications arising from undisclosed medical conditions
- Lost Belongings: Lost, stolen, or damaged personal belongings on our premises
Assumption of Risk
By receiving services, you acknowledge and accept that:
- All aesthetic treatments carry some degree of risk
- Results may vary and are not guaranteed
- Some discomfort, side effects, or risks are normal
- Healing times and results differ by individual
- Multiple sessions may be required for desired results
- You have been provided opportunity to ask questions
Personal Belongings
While we take reasonable precautions to secure our facility, we are not liable for:
- Lost or stolen personal items
- Damaged belongings left unattended
- Valuables not stored securely
Please secure your belongings and avoid bringing valuables to appointments.
Photography and Consent
Before and after photos may be taken for:
- Your personal records
- Treatment tracking and assessment
- Marketing purposes (with your separate written consent only)
You may opt out of marketing use of your images at any time. Treatment record photos are kept confidential.
SMS/Text Messaging Terms
Opt-In Consent
By opting in to our SMS/Text Messaging services, you explicitly consent to receive:
- Automated appointment reminders and confirmations
- Treatment updates and aftercare information
- Promotional content and special offers
- Business updates and announcements
- Surveys and feedback requests
Message Details
Message Frequency: Varies based on your appointments and preferences. You may receive 2-10 messages per month.
Message & Data Rates: Standard message and data rates may apply according to your mobile carrier plan.
Carriers Supported: Service available on all major U.S. carriers.
Device Requirements: Compatible with most text-enabled mobile devices.
Opt-Out Options
You may opt out at any time by:
- Replying STOP or OUT to any text message
- Contacting us directly by phone or email
- Updating your preferences in your client account
Your opt-out will be processed immediately. You may continue to receive transactional messages related to scheduled appointments.
Help and Support
Reply HELP to any message for assistance, or contact us directly for SMS-related questions.
Privacy
Your mobile number and message data are protected under our Privacy Policy. We do not sell or share your text messaging information with third parties for marketing purposes.
Intellectual Property
All content on our website and marketing materials, including but not limited to:
- Text, graphics, logos, and images
- Treatment names and descriptions
- Website design and layout
- Videos and multimedia content
are the property of Heavenly Aesthetics and are protected by copyright and trademark laws. Unauthorized use, reproduction, or distribution is prohibited.
Changes to Terms of Service
We reserve the right to update, modify, or change these Terms of Service at any time. Changes will be effective immediately upon posting to our website.
Notification of Changes
- Significant changes will be posted on our website with a new "Effective Date"
- Material changes may be communicated via email or text message
- We encourage you to review these terms periodically
Continued Use
Your continued use of our services after any changes indicates your acceptance of the revised Terms of Service. If you do not agree with the updated terms, please discontinue use of our services.
Governing Law and Disputes
Jurisdiction
These Terms of Service are governed by the laws of the State of California and the United States of America, without regard to conflict of law principles.
Dispute Resolution
In the event of any dispute arising from these terms or our services:
- Informal Resolution: We encourage you to contact us first to resolve issues informally
- Mediation: If informal resolution fails, disputes may be resolved through mediation
- Venue: Legal proceedings, if necessary, shall be conducted in San Diego County, California
Severability and Waiver
Severability
If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Waiver
Our failure to enforce any provision of these terms shall not constitute a waiver of that provision or any other provision.
Agreement Acknowledgment
By booking an appointment, visiting our studio, or using our services, you acknowledge that you have read, understood, and agree to these Terms of Service.
Thank you for choosing Heavenly Aesthetics. We look forward to helping you achieve your aesthetic goals with the highest level of care and professionalism.