Privacy Policy

Information We Collect

We may collect various types of personal information to provide you with the best possible service and experience:

Personal Information

• Contact Details: Name, phone number, email address, and mailing address
• Billing Information: Payment details and billing address (processed securely through trusted payment processors)
• Account Information: Username, password, and preferences when you create an account

Appointment Information

• Services scheduled and appointment history
• Special requests or preferences for treatments
• Treatment notes and follow-up care information
• Consultation details and aesthetic goals

Website Usage Data

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Interactions and preferences via cookies and similar technologies

SMS/Text Messaging Consent

How We Use Your Information

Your personal information is used to enhance your experience and provide quality service:

• Appointment Management: Schedule, confirm, and manage your appointments and treatments
• Service Delivery: Provide personalized aesthetic treatments and consultations
• Communication: Send appointment reminders, aftercare instructions, and service updates
• Customer Support: Respond to your inquiries, requests, and feedback
• Marketing Communications: Send promotional content, special offers, and newsletters (only with your consent)
• Service Improvement: Analyze usage patterns and feedback to enhance our services
• Legal Compliance: Meet legal obligations and protect our business interests
• Safety and Security: Maintain the security of our services and prevent fraud

Information Sharing and Disclosure

Limited Sharing for Service Support

We may share information with trusted service providers who assist us in operating our business:

• Service Providers: Payment processors, appointment scheduling platforms, and email service providers
• Customer Support: Subcontractors who help us respond to inquiries and provide support
• Analytics Services: Tools that help us understand website usage and improve our services

Other Disclosures

We may disclose your information when:

• Required by law, court order, or legal process
• Necessary to protect our rights, property, or safety
• In connection with a business transfer or merger (with advance notice to you)
• You provide explicit consent for specific sharing

Important Note: All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We take the security of your personal information seriously and implement industry-standard practices to protect it:

Security Measures

• Encryption: Sensitive data is encrypted during transmission using SSL/TLS technology
• Secure Storage: Personal information is stored on secure servers with restricted access
• Access Controls: Only authorized personnel have access to personal information
• Regular Updates: Security systems are regularly updated and monitored
• Staff Training: Our team is trained on privacy and security best practices

Payment Security

Payment transactions are securely processed through PCI-compliant payment processors. We do not store complete credit card information on our servers. Only the last four digits of your card may be retained for your reference and refund purposes.

Data Breach Response

In the unlikely event of a data breach affecting your personal information, we will notify you promptly as required by applicable law and take immediate steps to mitigate any harm.

Your Privacy Choices and Rights

You have control over your personal information and how we use it:

SMS/Text Messaging Opt-Out

• Reply STOP or OUT to any text message to unsubscribe
• Your opt-out will be processed immediately
• You may still receive transactional messages related to scheduled appointments

Email Marketing Opt-Out

• Click the "unsubscribe" link at the bottom of any promotional email
• Contact us directly to update your email preferences
• You will continue to receive important service-related emails

Your Data Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a structured, commonly used format
• Object: Object to processing of your information for certain purposes
• Restrict: Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into website usage and performance

Managing Cookies

You can control cookies through your browser settings:

• Accept or reject cookies on a case-by-case basis
• Block all cookies (note: this may impact website functionality)
• Delete cookies that have already been set
• Set your browser to notify you when cookies are being used

Note: Disabling cookies may impact your experience and limit certain features of our website.

Children's Privacy

Our services are intended for adults 18 years and older. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately, and we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

To exercise these rights, please contact us using the information provided below.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification if changes materially affect your rights
• Requesting renewed consent where required by law

Continued use of our website or services after policy updates indicates your acceptance of the revised Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.